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Discussion Starter #1
My 2009 PT has almost 200,000k's on. This is a long story, but I will mention only highlights to try and be brief: One day it simply didn't want to start, no crank, but the dash lights came on, no sound from fuel pump or engine though. I kept trying and within an hour it started fine! No symptoms for a week and then one day it didn't want to start again. Same as before. This time it didn't start the next day either, so I had to towed home (Sunday, so repair places closed). The next day it started again! Another week later and the same situation, so I had it towed to Menzies Chrysler in Whitby, Canada. What a nightmare it's been to try and get it fixed!!! It's been a week and still continues:
It was there for two days before I got any information from them, that I need a connector to the PCM replaced. Apparently there was no communication on bus, so they found this connection C1 29 broken. That was replaced for $550. I asked questions about the diagnostic procedures, as I wanted to make sure some of the systems had been checked during the time they had the car. I had done my homework and checked the issues reported on the forum for no start, no crank PT Cruiser issues and came up with a list of possibilities. The service advisor kept avoiding any answers over the phone and was not there any more when I picked up my car.
While driving home the brakes felt really weird, not responding at all and had to stand on it to get to a full stop. As the shop was closed, I resolved to go back in the morning. Turns out the car wouldn't start again, so had it towed back to the dealer.
Another day later, with no better answers about diagnostics, they told me that the TIPM needs to be replaced. Regarding the sudden brake problem that was no there before they worked on my car, I was told the cap to the vacuum was loose and they tightened it (tried to blame it on someone else that must have worked on the car before', and I told them no-one has).
So the TIPM was replaced and that cost an additional $900, but they still couldn't tell me if they checked the systems on my list or details about their diagnostic procedure. (ON the invoice it said, TIPM test o.k, no clear codes).
I get into the car to drive home and see the engine light on!!! Again it was closing time for them, so I was told to leave the car there over the week-end and they will check it.
I am exhausted with trying to reason with these people, have received the worst service ever, with not getting any answers, being treated as a hassle for asking questions and have lost confidence in this dealership.
The only reason I took it to a dealer in t he first place is because I was advised that if it needed anything to do with the computer, the dealer will need to reprogram etc. It also happens to be where I purchased the vehicle in used condition in 2010.
I am so worried they will be wanting another costly repair to be done when I go back on Monday.... I just don't know how to get this resolved and have my car back working again!
Any ideas guys?????
(Thanks for reading all the way through:)
 

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Welcome to Allpar. Sorry about your misfortune and frustration. I would bring your documents with you and ask to see the service manager.
He or she may be aware of the situation or maybe not. Ask them to follow the diagnosis from the very beginning and ask that they be the one to contact you with updates.
Sometimes the service manager can get things done and has more pull than the service advisor. With the service manager following the repair through the shop, it has a much better chance of being a successful repair. Best of luck to you.
 

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Discussion Starter #3
Thanks for the reply. Unfortunately they do not currently have a service manager. That is why I left a message with another manager. Not sure if it will help so much if he is not as familiar with service, might be more of a sales manager - I will need to see who I can find on Monday.
 

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If the service advisor can be trusted with following the repair through from beginning to end, that is an option.
With no current service manager, I would ask to speak with the dealer principal (owner). Many of them are approachable and have a vested interest in customer satisfaction at their store. Explain your situation and ask if it is possible to oversee the repair process as you feel that the repairs have been over-involved and very costly. It is becoming a problem.
A sales manager may listen, but (service) really isn't his dept.
Is your original salesperson from 2010 still there and would they be willing to follow the progress for you?
Your sales person may have a personal stake in this as it was their deal in the beginning. Repeat business and a good reputation is important to them.
 
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