[Stratuscaster]

If I recall, there's a couple of screws to be removed behind the cup holder tray. Pull the tray out all the way, remove the screws, and then the entire center bezel pops off. You'll unhook the plugs going to the rear wiper controls and other whatnot, and then you can remove the factory head unit.

The head unit itself may have developed an intermittent failure - do you know which head unit it is? There's usually a 3-letter code silk-screened on the front, like "RAZ" or "RBK".

 

[Stratuscaster]

Stratuscaster - wow, 16k+ plus posts, you've helped a lot of people!

Some. Mostly I just blab a lot about nothing.

You were right on for me - I had to pop off an additional small rectangular piece...but that revealed 4 phillips screws 2 of which released the black console piece.

I've gotten to the radio - it's RBK. I can get part number if needed?

Big question now: Does the radio need to be replaced? Would a new one fix this issue? I have the wiring diagram (and I have done a radio twice before) so I think a new one wouldn't be too difficult.

I just want to make sure it will help

Thanks for your response!

-lj

I'm with OKWolf - who knows MUCH more about Chrysler head units than I ever will. I'd just replace the head unit right off with something that has the features you want.