My dealer that is 3 miles from my house When we moved here, took the GC in for something, several days later with no call, called, and asked for Susie(fictious name) they said they would give her a message, crickets, called the next day, crickets. Found out when you call the local number it gets routed to a call center in Chicago burbs. So I drove over and walked into the service area and asked for Susie saying she had not called since I took the GC in 5 days ago. I said it loudly. She comes walking out of the AC sales office. Had the paper work right there and it was to be finished that afternoon.
since then we bought our last 2 GC's from a LOCAL dealer 8-10 miles away and they are great...