[purplepassengerpete]

The text of the 2009 lifetime power train warranty was posted in a link above. It is not Maxcare. The power train warranty text says nothing about payout if repairs exceed the value of the vehicle.

Again, every link shared in this thread has been PDFs of information booklets that go in the glovebox.

These are not the actual contacts and do not contain every clause in them.

 

[valiant67]

Again, every link shared in this thread has been PDFs of information booklets that go in the glovebox.

These are not the actual contacts and do not contain every clause in them.

You are confusing a service contract with a warranty. Here is the 2009 minivan warranty from Chrysler:
'https://www.chrysler.com/crossbrand/warranty/pdf/09_Minivans_LPLW_2nd_Ed.pdf
If you can find where it refers to any other contract or document, or says when the repairs exceed the cost of the vehicle the warranty ends with a payout, please let us know.

 

[purplepassengerpete]

You are confusing a service contract with a warranty. Here is the 2009 minivan warranty from Chrysler:
'https://www.chrysler.com/crossbrand/warranty/pdf/09_Minivans_LPLW_2nd_Ed.pdf
If you can find where it refers to any other contract or document, or says when the repairs exceed the cost of the vehicle the warranty ends with a payout, please let us know.

Agree to disagree

 

[Dave Z]

He's right. There is no end of care terminology in there.

“TheLifetimePowertrainLimitedWarranty covers the cost of all parts and labor needed to repair a powertrain component listed in section
2.4.Ebelow that is defective in workmanship andmaterials. Thereisnocoveragefortowing in the event of disablement.” (Sorry, spaces disappear when copying from PDF.)

That is Chrysler’s out in court. There’s no defect if you don't expect a transmission to last over a dozen years or xx,000 miles.

They are allowed to use a rebuilt transmission. That is very clear.

I

 

[06PTElectricBlue]

But KOG has also done his own work on the transmission (replaced sensors), that work, not done by an authorized dealer or repair center, may have voided the warranty.

 

[valiant67]

But KOG has also done his own work on the transmission (replaced sensors), that work, not done by an authorized dealer or repair center, may have voided the warranty.

Incorrect. User installed or aftermarket parts do not void warranties. The Magnuson Moss Act prevents such actions. The only way would be if the dealer could prove the user installed part was responsible for the failure.

 

[06PTElectricBlue]

I don't see any info where it has yet been determined what exactly is wrong with the trans.

Just because a part fails, does not mean that it is automatically covered by any warranty.

According to the warranty link previously provided, a repair is covered if:

The Lifetime Powertrain Limited Warranty covers the cost of all parts and labor needed to repair a powertrain component listed in section 2.4.E below that is defective in workmanship and materials.

If it goes that far, someone would have to tear down the transmission and inspect it to determine what has failed, and why, and guess who is going to be doing the teardown and inspection, the dealer.

They might determine that improper fluid was used in the trans, or that it wasn't properly maintained.

Also, reading back through some posts in this thread that I found, some others that have had warranty issues were bought out of the warranty because repair parts were no longer available. If parts are no longer available, then they can't perform under the terms of the contract to repair it, then your only recourse would be to accept a settlement.

The 07-09 lifetime powertrain warranty. Who's still...

Still have our 2008 GC SXT with lifetime powertrain, now at 162k miles. We have used the warranty for a new torque converter, transmission rebuild and CV shaft with no issues from the dealer. Didn't even charge the deductible. We did the 5 and 10 year inspections. I know I received a...

www.chryslerminivan.net

Also, when lawyers get involved, they can throw up all kinds of roadblocks and hurdles. Again, you may have to prove every maintenance item that you ever did to it, and that it conforms to the warranty schedule in the Owner's Manual because the schedule is the minimum needed to maintain the vehicle.

I wouldn't be so quick to dismiss a settlement. I lost a case against a national franchise shop that performed faulty repairs to my PT. I had an extended warranty on it, and this shop replaced a lot of parts under the warranty. But what I didn't know, until much later, was that they were billing the warranty company for genuine OEM parts, but they were installing much cheaper after-market parts on my car.

I took them to court and lost because the court determined that this shop had not defrauded me, by installing the cheaper parts, but rather they had defrauded the warranty company, so if anyone would or could sue the shop, it would have to be the warranty company and they weren't interested in suing the shop because as far as they were concerned, they fulfilled their obligations under my contract by paying for any covered repairs.

But shortly before this case was scheduled to go to trial, I was offered a settlement, and I declined it as I wanted to go for broke and get everything that I felt I had coming to me. But had I accepted their offer, I would have least gotten something, rather than nothing.

But a couple of years after my lawsuit, that shop went out of business, so that is some consolation to me.

 

[KOG]

View attachment 87449

This is an screen shot from the plan that I currently have. Have you looked at the copy of the contract you signed? If this clause is in there I would ask for the payout. $6,500 would more than cover the price for the warranty plan when you paid for it. Basically paid for itself multiple times over. Figure out what you want to do with the van. Sell as is or dump thousands putting an transmission in it. Again, I don't know what lifetime plan you have. There were multiple offered throughout the years. Sounds like the dealer is trying to see if they can get you on the hook for a new car payment. I'm guessing they would take your payout and sell the van at copart. Sounds more like dealer shadyness than a Chrysler corporate issue as far as the trade in is concerned, but i can't speak to every plan in existence.

Dealer has been trying to get a reaman authorized. The push back is from Stellantis.

 

[KOG]

I don't see any info where it has yet been determined what exactly is wrong with the trans.

Just because a part fails, does not mean that it is automatically covered by any warranty.

According to the warranty link previously provided, a repair is covered if:

The Lifetime Powertrain Limited Warranty covers the cost of all parts and labor needed to repair a powertrain component listed in section 2.4.E below that is defective in workmanship and materials.

If it goes that far, someone would have to tear down the transmission and inspect it to determine what has failed, and why, and guess who is going to be doing the teardown and inspection, the dealer.

They might determine that improper fluid was used in the trans, or that it wasn't properly maintained.

Also, reading back through some posts in this thread that I found, some others that have had warranty issues were bought out of the warranty because repair parts were no longer available. If parts are no longer available, then they can't perform under the terms of the contract to repair it, then your only recourse would be to accept a settlement.

The 07-09 lifetime powertrain warranty. Who's still...

Still have our 2008 GC SXT with lifetime powertrain, now at 162k miles. We have used the warranty for a new torque converter, transmission rebuild and CV shaft with no issues from the dealer. Didn't even charge the deductible. We did the 5 and 10 year inspections. I know I received a...

www.chryslerminivan.net

Also, when lawyers get involved, they can throw up all kinds of roadblocks and hurdles. Again, you may have to prove every maintenance item that you ever did to it, and that it conforms to the warranty schedule in the Owner's Manual because the schedule is the minimum needed to maintain the vehicle.

I wouldn't be so quick to dismiss a settlement. I lost a case against a national franchise shop that performed faulty repairs to my PT. I had an extended warranty on it, and this shop replaced a lot of parts under the warranty. But what I didn't know, until much later, was that they were billing the warranty company for genuine OEM parts, but they were installing much cheaper after-market parts on my car.

I took them to court and lost because the court determined that this shop had not defrauded me, by installing the cheaper parts, but rather they had defrauded the warranty company, so if anyone would or could sue the shop, it would have to be the warranty company and they weren't interested in suing the shop because as far as they were concerned, they fulfilled their obligations under my contract by paying for any covered repairs.

But shortly before this case was scheduled to go to trial, I was offered a settlement, and I declined it as I wanted to go for broke and get everything that I felt I had coming to me. But had I accepted their offer, I would have least gotten something, rather than nothing.

But a couple of years after my lawsuit, that shop went out of business, so that is some consolation to me.

The problem with repair is that a level 3 tech is required to do the repair. I've been bounced between two dealers twice each now only to find that after the fact Stellantis has once again seet me where they refuse to authorize the repair they sent me there to have done. Over three months now and they could have had a remain installed in less than two days for less than the buy out they're now offering.

 

[KOG]

He said above the inspections were performed and documented.

There has been no question of the warranty being in effect. It's just that Stellantis has failed to perform either repair or replacement on a valid warranty for over three months.

 

[06PTElectricBlue]

The problem with repair is that a level 3 tech is required to do the repair. I've been bounced between two dealers twice each now only to find that after the fact Stellantis has once again seet me where they refuse to authorize the repair they sent me there to have done. Over three months now and they could have had a remain installed in less than two days for less than the buy out they're now offering.

Have you been able to verify, or have proof or evidence that a reman trans for your vehicle exists, anywhere and/or any brand?

The warranty brochure previously provided says that reman parts can be used, not that it has to be a MOPAR reman part, just that it has to meet their specs.

If there is something available out there, and still no budge from the dealer or Chrysler to proceed with the repairs, then as IC mentioned, your next option, per the warranty brochure, is to submit your issue to the arbitration process.

That's outlined in the brochure, you don't need a lawyer for that.

 

[valiant67]

Have you been able to verify, or have proof or evidence that a reman trans for your vehicle exists, anywhere and/or any brand?

The warranty brochure previously provided says that reman parts can be used, not that it has to be a MOPAR reman part, just that it has to meet their specs.

If there is something available out there, and still no budge from the dealer or Chrysler to proceed with the repairs, then as IC mentioned, your next option, per the warranty brochure, is to submit your issue to the arbitration process.

That's outlined in the brochure, you don't need a lawyer for that.

Stellantis has discontinued the reman and wants the dealer tech to rebuild the transmission but doesn’t have qualified techs to do that work.
It’s sad because there are a heck of a lot of minivans with this transmission still out there (and sadly many still failing). Within a week, a couple of years back, both my neighbor and my tenant both lost their 6 speed transmissions in their Town & County vans. Both had warranties so that helped - plus back then parts were available.

 

[06PTElectricBlue]

Stellantis has discontinued the reman and wants the dealer tech to rebuild the transmission but doesn’t have qualified techs to do that work.
It’s sad because there are a heck of a lot of minivans with this transmission still out there (and sadly many still failing). Within a week, a couple of years back, both my neighbor and my tenant both lost their 6 speed transmissions in their Town & County vans. Both had warranties so that helped - plus back then parts were available.

Then again, still no satisfaction at the dealer level, then he has to submit for arbitration, that's outlined in the warranty brochure, and is part of the process per the terms of the warranty.

 

[valiant67]

Then again, still no satisfaction at the dealer level, then he has to submit for arbitration, that's outlined in the warranty brochure, and is part of the process per the terms of the warranty.

I'd avoid arbitration. based on what I've seen from friends who have went through it. Unfortunately it favors the corporation.

 

[06PTElectricBlue]

I'd avoid arbitration. based on what I've seen from friends who have went through it. Unfortunately it favors the corporation.

Probably so, even though it's a 3rd party and should be neutral they should be fair to both sides, but since it is outlined in the warranty brochure, it would have to be one of the steps followed, his lawyer may even advise him of that once he reviews all pertinent material.

 

[georgef]

For anyone interested here's a .pdf print out of the Question and Answer webpage Chrysler had for the warranty in question, I printed it back in March of 2015, the link to that page is now dead.
I always liked number 15.

Q15: What does 'lifetime' mean?
A15: Lifetime means lifetime.

 

[valiant67]

Probably so, even though it's a 3rd party and should be neutral they should be fair to both sides, but since it is outlined in the warranty brochure, it would have to be one of the steps followed, his lawyer may even advise him of that once he reviews all pertinent material.

Once you enter arbitration, it is done. For now he can still push for repairs or a better (voluntary) buyout of the warranty. Once arbitration says the warranty cancellation is $x, it is done.
The problem with arbitration is who picks the third party?

 

[pbrutsche]

Stellantis has discontinued the reman and wants the dealer tech to rebuild the transmission but doesn’t have qualified techs to do that work.
It’s sad because there are a heck of a lot of minivans with this transmission still out there (and sadly many still failing). Within a week, a couple of years back, both my neighbor and my tenant both lost their 6 speed transmissions in their Town & County vans. Both had warranties so that helped - plus back then parts were available.

At that point I would insist on a reman from a transmission specialist with a nationwide presence. Certified Transmission being one - they have a good reputation in my area.

 

[Dave Z]

Calling dealers and asking if they have the required technician would seem to be a good next step, since Chrysler said they would authorize the repair given the right tech.

 

[06PTElectricBlue]

For anyone interested here's a .pdf print out of the Question and Answer webpage Chrysler had for the warranty in question, I printed it back in March of 2015, the link to that page is now dead.
I always liked number 15.

This is something similar on this dealers website:

Mopar Lifetime Extended Warranty - Chrysler Lifetime Plans.

Offering Lifetime warranties for Dodge, Chrysler, Jeep and Ram trucks.

www.chryslerwarrantys.com

Once you enter arbitration, it is done. For now he can still push for repairs or a better (voluntary) buyout of the warranty. Once arbitration says the warranty cancellation is $x, it is done.
The problem with arbitration is who picks the third party?

Since the arbitration party is listed in the warranty brochure, they are already selected.

But not necessarily is arbitration over and done with.

I just found this in the brochure, on page 42:

• NCDS will send you a written Statement of Decision. This statement will include the decision, any action to be taken by the dealer or Chrysler and the time by which the action must be taken. The decision will be binding on the dealer and Chrysler but not on you unless you accept the decision.

KOG is not bound by the decision and he can still proceed to court.

SUBMIT FOR ARBITRATION, THAT WILL GET CHRYSLERS ATTENTION THAT YOU MEAN BUSINESS! YOU GOT NOTHING TO LOSE, THE ARBITRATION IS NOT BINDING ON YOU

I had arbitration in another small claims court case that I had filed. The judge suggested it to avoid the trial, I didn't like the decision and my case still went to trial and I won.

And I know one could never get this information, but it would be interesting to know the statistics of: (1) how many total cases this arbitration board has heard involving Chrysler vehicles, and (2) how many cases were decided in favor of Chrysler, and the difference would be how many cases were decided in favor of the customer.

At that point I would insist on a reman from a transmission specialist with a nationwide presence. Certified Transmission being one - they have a good reputation in my area.

That's why I mentioned that about searching around, anywhere, for a reman trans that will work in his vehicle. Certainly there have to be some out there. Certainly there have to be some available that would meet Chrysler standards, even though they didn't rebuild it. All that would have to happen is that Chrysler agrees to get that trans and that they will back any future repairs should that trans fail, thereby providing lifetime coverage per the warranty.

Calling dealers and asking if they have the required technician would seem to be a good next step, since Chrysler said they would authorize the repair given the right tech.

It seems to me that if Chrysler is saying that one of their "qualified technicians" must perform the repairs, that Chrysler should be the one searching all their locations for such an expert, it shouldn't be up to the customer. And if one isn't close by, but Chrysler is successful in locating such a tech, they can fly them to the dealership nearest KOG and that tech can perform the repairs at that dealership.