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I have purchased Chrysler vehicles for over 30 years and one week ago bought a loaded Jeep Grand Cherokee Limited. At the time of purchase I told the dealer that the main reason I was purchasing the Jeep was to tow my new 18 foot Glastron boat. I informed the salesman that the boat trailer had a 5 pin hookup that controled the brakes on the trailer. The salesman said that no one at the dealership had ever heard of a 5 pin adaptor for a trailer. One of the dealership people looked it up on the Internet and discovered that in fact there is a 5 pin to 7 pin adaptor which should work for my 2014 Grand Cherokee. The vehicle is equipped with an expensive towing package option that has a 7 pin and 4 pin socket for a trailer. The salesman was good about getting the 5 to 7 pin adaptor prior to delivery which I payed him for separately.
The first time I hooked my up my new 2014 Grand Cherokee Limited to my new Glastron boat and trailer I discovered to my dismay that the surge brakes on the trailer locked up in reverse. The Chrysler dealer told me that it was a problem with the trailer. My wife and I drove the 60 miles to the place where we purchased the boat and a mechanic blocked the tires, put the Jeep in reverse, got under back end of the vehicle with a circuit tester and determined that the vehicle was not sending the proper signal to the trailer.
When I called the Chrysler dealership they "called Chrysler" to determine the resolution for the issue and informed me that I would have to pay $100 to have the problem with my $41,000 Jeep with a towing package fixed so that I could back up my boat. Needless to say I was a bit frosted with idea that I had to pay $100 to back up my boat which I had expressly told the dealer I was purchasing to tow a boat which had a 5 pin hook up. I called Chrysler customer assistance and questioned why I should have to pay $100 to enable a $41,000 vehicle with a tow package to back up my boat. Chrysler customer assistance told me there is an extra part that had to be added to my vehicle so that I can back up my boat.
The Chrysler service representative told me that I had an appointment with the dealer where I purchased the vehicle at 8 AM, Saturday, June 8, 2013 but they informed me that I would have to pay the $100 to have the repair made. Very disatisfied with this resolution, I resigned myself that I would have to pay the dealer $100 to be able to back up my new boat with the Grand Cherokee. I arrived at the dealership shortly after 8 which is 40 miles from my home and was told by the service manager that because I had called Chrysler to complain about the $100 fee to fix my brand new $41,000 car they would not service my vehicle.
Needless to say I am utterly stumped why Chrysler and the dealer are treating a 30 year customer in this manner. Are there other Forum members out there who have run into this marine trailer problem and if so, how did you get it resolved?
The first time I hooked my up my new 2014 Grand Cherokee Limited to my new Glastron boat and trailer I discovered to my dismay that the surge brakes on the trailer locked up in reverse. The Chrysler dealer told me that it was a problem with the trailer. My wife and I drove the 60 miles to the place where we purchased the boat and a mechanic blocked the tires, put the Jeep in reverse, got under back end of the vehicle with a circuit tester and determined that the vehicle was not sending the proper signal to the trailer.
When I called the Chrysler dealership they "called Chrysler" to determine the resolution for the issue and informed me that I would have to pay $100 to have the problem with my $41,000 Jeep with a towing package fixed so that I could back up my boat. Needless to say I was a bit frosted with idea that I had to pay $100 to back up my boat which I had expressly told the dealer I was purchasing to tow a boat which had a 5 pin hook up. I called Chrysler customer assistance and questioned why I should have to pay $100 to enable a $41,000 vehicle with a tow package to back up my boat. Chrysler customer assistance told me there is an extra part that had to be added to my vehicle so that I can back up my boat.
The Chrysler service representative told me that I had an appointment with the dealer where I purchased the vehicle at 8 AM, Saturday, June 8, 2013 but they informed me that I would have to pay the $100 to have the repair made. Very disatisfied with this resolution, I resigned myself that I would have to pay the dealer $100 to be able to back up my new boat with the Grand Cherokee. I arrived at the dealership shortly after 8 which is 40 miles from my home and was told by the service manager that because I had called Chrysler to complain about the $100 fee to fix my brand new $41,000 car they would not service my vehicle.
Needless to say I am utterly stumped why Chrysler and the dealer are treating a 30 year customer in this manner. Are there other Forum members out there who have run into this marine trailer problem and if so, how did you get it resolved?
