There's also an article at AutoNews: "Study: Millennials want to visit dealers, but turned off by salespeople"
They let the shoppers pick what they want without breathing down their necks? I know that would win me over.marlon_jbt said:No high pressure at my dealership. Sometimes I wonder how they sell so many cars.
When I went to test drive a Dart, after I had been told that I had won it; I went to two dealerships in Arizona. Only because the first dealership ignored me to the point of allowing us to just meander through the gated back-lot of cars. I mean, there's a difference between breathing down someones neck and (i feel) blatantly ignoring potential sales. I blame it on the fact that they were a Dodge/VW dealer. I didn't know there were any of those hybrid-dealers left.. anywho; after being ignored for an hour, we left.FreeLantz said:I think many members of older generations, and particularly men, saw negotiating as a sport. Younger buyers are used to the internet, shopping around for the best price from home, then clicking and buying whatever they decide on with no hassle.
Large dealer groups with better corporate standards and hiring practices, increased reliance on the web to market vehicles, and laws in many states prohibiting "bait and switch" tactics, all are helping to bring about positive changes in many dealerships. High pressure selling and gimmicks are becoming less common. But the perception is still strong with many, that going to a dealership is a nightmarish experience, and that perception may linger for many years to come.
This is true, and I think the extra packages dealers order are frustrating too. When I bought my car I was able to keep the price reasonable but there were a lot of places where they tried to upsell me even at the best dealers. And when I went to the local Jeep dealer they said they only ordered vehicles with power windows and locks, "because they didn't want customers to have to get the manual windows and locks". I couldn't afford and didn't want power equipment (just more electrical stuff to break in my opinion), and they didn't want to order one without them for my specifications, so I ended up having to look elsewhere.SUNBURNTsnype said:i for one cant stand the underhanded tactics going on in the service dept. Not the techs and mechanics so much as the service writers, constantky trying to upsell customers on crap they dont need, telling customers bullcrap info to scare them and making them worry about fixing or replacing something that isnt broken, and telling customers to do maintenance that is "due" which really isnt due, if you look at the maintenance schedule in the owners manual, all in the name of sucking every last dollar they can out of customers.
Sorry to hear that you had such a hard time finding your Jeep. Pretty bad when the dealer will give up a sale just because they refuse to try and locate a car for you. I usually do about 15-20 customer orders every year for people that cant find what they want because they dont want to pay for any extras they dont need. It does require a little patience but I think its worth it in the end.The Luigiian said:This is true, and I think the extra packages dealers order are frustrating too. When I bought my car I was able to keep the price reasonable but there were a lot of places where they tried to upsell me even at the best dealers. And when I went to the local Jeep dealer they said they only ordered vehicles with power windows and locks, "because they didn't want customers to have to get the manual windows and locks". I couldn't afford and didn't want power equipment (just more electrical stuff to break in my opinion), and they didn't want to order one without them for my specifications, so I ended up having to look elsewhere.
The pressure only exists if you let it.browens1534 said:I won't buy a new car because of high pressure sales... Heck I won't by a new tv because of it... I do most of my shopping online...
Hell yeah, what they think they're?, last car I brought (Mexican Stratus R/T 2006) was pretty much the same, I knew much more stuff about the car than the saleswoman and she was trying to sell me a bunch of unnecessary stuff that... WELL NO, I didn't wanted, she never went into physical, but yeah she persisted about that the whole day..rapidtrans said:...Years ago a salesman actually grabbed me as i headed for the door. I just turned around and gave him the "Cop Stare"
'till he let go. There is absolutely NO reason to put-up with any of that stuff.
lol, and well deserved.Stratuscaster said:If a salesperson grabbed me physically like that I would have been filing assault charges right there.