[Doctor No]

This may bear some monitoring.... https://www.wagoneerfans.com/threads/hurricane-twin-turbo-510-issue-stuck-thermostat.1200/

 

[valiant67]

Sounds like cheap parts causing issues. Low bid thermostat shutting down $100k Jeeps. And dealers can’t get simple thermostat?

 

[Doug D]

My dad was a WWII veteran, and a banker. In the late 1960s, he was promoted to Foreign Loan Manager of the largest bank in New England. One of the loan applications that crossed his desk was a large international oil company, and to justify the many tens of millions of dollars to be borrowed, they included a geologist's report. It showed massive deposits of oil and natural gas off the coast of Vietnam, that they wanted to go after.
It was then that he realized that the war was all driven by Big Oil.

Makes sense. When it comes to the Vietnam War people often overlook the fact that Japan's aggressive thrust into Indochina (Vietnam) in late 1941 was in pursuit of the known rich oil deposits in that area after the US stopped all oil exports to Japan earlier that year. The US had cut oil exports to Japan trying to persuade Japan to leave China. The US oil exports accounted for 95% of the oil Japan needed.

 

[Adventurer55]

Sounds like cheap parts causing issues. Low bid thermostat shutting down $100k Jeeps. And dealers can’t get simple thermostat?

They simply can't get past the low bidder cheap a-- mentality. If this is a national problem, then how in a bean counter's mind, do their numbers add up to a national recall if needed?

 

[Dave Z]

They simply can't get past the low bidder cheap a-- mentality. If this is a national problem, then how in a bean counter's mind, do their numbers add up to a national recall if needed?

Bean counter ≠ accountant, for any observers. A good accountant considers every number to be part of a system and knows warranty costs can quickly drown out parts savings. A bean counter can be a manager without an MBA in accounting (though usually an MBA in something-or-other) or anyone who's rewarded for cutting parts costs and doesn't have warranty claims anywhere in their rewards system.

My students have a hard time with the idea of balanced metrics—if you measure quality, you must measure quantity, and vice versa, for example. If you have sales people who negotiate, both profit and revenue. Otherwise things go bad.

Using stock price to measure executive bonuses is insane.

 

[ImperialCrown]

Sometimes you have to build thousands of something before a trend appears.
Component quality vetting & approval can be an ongoing variable.

 

[Adventurer55]

Bean counter ≠ accountant, for any observers. A good accountant considers every number to be part of a system and knows warranty costs can quickly drown out parts savings. A bean counter can be a manager without an MBA in accounting (though usually an MBA in something-or-other) or anyone who's rewarded for cutting parts costs and doesn't have warranty claims anywhere in their rewards system.

My students have a hard time with the idea of balanced metrics—if you measure quality, you must measure quantity, and vice versa, for example. If you have sales people who negotiate, both profit and revenue. Otherwise things go bad.

Using stock price to measure executive bonuses is insane.

Then the blinders go on, and that comes before anything or anybody else.

 

[pbrutsche]

Sounds like cheap parts causing issues. Low bid thermostat shutting down $100k Jeeps. And dealers can’t get simple thermostat?

I read the thread, then took a look at the part.

Who here thinks they should go back to the old school thermostat that the LA engine uses? Put a port for a temperature sensor on the thermostat housing and call it done.

More Information for STANT 48799

 

[Zagnut27]

Bean counter ≠ accountant, for any observers. A good accountant considers every number to be part of a system and knows warranty costs can quickly drown out parts savings. A bean counter can be a manager without an MBA in accounting (though usually an MBA in something-or-other) or anyone who's rewarded for cutting parts costs and doesn't have warranty claims anywhere in their rewards system.

My students have a hard time with the idea of balanced metrics—if you measure quality, you must measure quantity, and vice versa, for example. If you have sales people who negotiate, both profit and revenue. Otherwise things go bad.

Using stock price to measure executive bonuses is insane.

It’s simple. Deny warranty claims so warranty costs are lower so they don’t drown out parts savings. (Sarc).

 

[Adventurer55]

It’s simple. Deny warranty claims so warranty costs are lower so they don’t drown out parts savings. (Sarc).

There is no upside to denying warranty claims. Yes they think they are being cute because in the minds that are doing this, it makes their numbers look good. But, the overall numbers are terrible when the company and dealers look at their quality scores. But hey warranty deniers, keep doing what your doing, because the hole that you're digging for the company may get so deep the company won't be able to crawl out of it.

 

[Dave Z]

Every valid warranty claim rejected is one more customer for Hyundai.

 

[LouJC]

Agreed! What has made certain companies stand out is fair practices with warrantee claims, the Japanese makes in general are a good example. For instance a number of repairs were covered in our 17 Subaru even after the standard warrantee expired:
Rear hatch struts
Control arm bushings
Wheel bearing
AC evap
Shifter interlock
All were covered with no hassles AND loaner car!

 

[Erik Latranyi]

Accountants do not purchase anything.

Purchasing Department does the buying and they bear no responsibility for warranty claims.

Good companies tie cost with quality. But Sergio figured warranty costs do not affect profits until months after the revenue is received.

Go look at the financials where they show “margins”….there is not one word of warranty/recall costs.

 

[Dave Z]

They have not disclosed anything about those costs in ages but then neither do their competitors.

 

[Zagnut27]

Agreed! What has made certain companies stand out is fair practices with warrantee claims, the Japanese makes in general are a good example. For instance a number of repairs were covered in our 17 Subaru even after the standard warrantee expired:
Rear hatch struts
Control arm bushings
Wheel bearing
AC evap
Shifter interlock
All were covered with no hassles AND loaner car!

Heck, I’ve never gotten a loaner car even when my vehicles were under warranty. At my independent mechanic, yes, but never my dealer, regardless of brand (Jeep, GM, Ford). Thats a big reason why we keep 3 vehicles, so we always have backup. Sure, we could rent when necessary, but where’s the fun in that? lol.

 

[Adventurer55]

Every valid warranty claim rejected is one more customer for Hyundai.

God that's a great line. You need to send that to anyone at the corporate level that is sympathetic.

 

[DC-93]

Agreed! What has made certain companies stand out is fair practices with warrantee claims, the Japanese makes in general are a good example. For instance a number of repairs were covered in our 17 Subaru even after the standard warrantee expired:
Rear hatch struts
Control arm bushings
Wheel bearing
AC evap
Shifter interlock
All were covered with no hassles AND loaner car!

Boy, did you get a lemon!

 

[Dave Z]

Chrysler used to do after-warranty coverage as well - though you had to call them.