Interesting data in those bar charts comparing '24 and '25.
Some of that data makes sense.
The reputation really has been Stellantis' to lose, because just a few years before the founding of Stellantis, Mopar quality was "holding it's own."
Not stellar, but their customer care was decent enough to quickly recover from issues.
That's what I experienced, and why I've stuck with them so long. Yeah I like them, and "Mopar or No Car" and such.
But knowing their quality was not up with Honda and Toyota never bothered me much, because I always had good luck with service. They would fix things quickly, have parts right away, and they were relatively affordable.
I've notice that all come undone in and around 2022.
There are a lot of factors at play. Yeah, Stellantis was formed.
COVID really messed a lot of stuff up in manufacturing, supply chain, et. I witnessed a lot of it first hand.
The dealership service has really suffered since then too.
Hourly rates have skyrocketed, but actual salaries have not gone up much, leading to mechanic shortages at basically every CDJR around me.
The dealer nearest me that I used all through COVID, went under new management, and they got terrible, right-quick.
They even hassled me for wanting service with them without buying my vehicle there!
That was a FIRST for me! Never EVER did I hear that was a thing, and that never happened to any family either, who've taken multiple vehicle brands to multiple dealers.
Finally, the dealer I'm settling on now, that's the next closest, has so far been very very good in servicing my temperamental 4xe.
Their sales ratings and reviews are in the toilet, and are borderline illegal, but service so far has been top notch. I even got to talk to one of the mechanics, and we literally did a "differential diagnosis" together in the waiting room, this past Friday.
Seeing Toyota down on that list doesn't surprise me either.
Their vehicles are, of course, highly coveted. But when we looked at some Toyotas at two dealers around me, the experience was awful!
It left me puzzled why anyone puts up with their nonsense to buy those cars, and especially when deals are non-existent.
Subaru makes sense. Their product seems top notch, their sales and service sound easy-going and straightforward. They're priced well, leading to more frictionless buying experiences.
Two of my friends have his/hers Outbacks now, and love them.